Rawana Roots

1. Introduction

Rawana Roots ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our Facebook page, website, or purchase our products.

2. Information We Collect

We may collect the following types of information:

• Personal identification information: Name, email address, phone number, delivery address.
• Payment information: Processed securely through third-party payment gateways. We do not store card details.
• Device and usage data: IP address, browser type, pages visited, and time spent on our site.
• Social media data: Messages, comments, and interactions on our Facebook page.
• Order history: Products purchased, delivery information, and communication records.

3. How We Use Your Information

Your information is used to:

• Process and fulfill your orders.
• Communicate with you regarding your order status, promotions, and updates.
• Improve our products and customer experience.
• Run targeted advertising campaigns via Meta (Facebook/Instagram) using anonymized audience data.
• Comply with legal and regulatory obligations.

4. Meta Pixel & Advertising

Our website uses the Meta Pixel to measure the effectiveness of our advertising. This tool may collect data about your browsing behavior to show you relevant ads on Facebook and Instagram. You can opt out of personalized advertising through your Facebook Ad Preferences settings.

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Delivery and logistics partners to fulfill your orders.
• Payment processors for secure transaction handling.
• Meta Platforms for advertising purposes (anonymized data only).
• Legal authorities if required by law.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by Sri Lankan law. Order records are typically retained for 5 years for accounting purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data (subject to legal obligations).
• Opt out of marketing communications at any time.

8. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse.

9. Third-Party Links

Our communications may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Contact

For privacy-related concerns, contact us at:
Email: support@rawanaroots.lk
Website: www.rawanaroots.lk